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<p>Our Customer Experience team is available Monday through Saturday, between 9 AM to 5 PM EST. Within business hours we generally respond within just a few hours, but please feel free to contact us at any time.</p><p>If you have any questions or concerns, please email us at hello@getcanopy.co (no, that&apos;s not a typo, it&apos;s .co not .com!). We&apos;re looking forward to hearing from you!</p>

Our Customer Experience team is available Monday through Friday, between 9 AM to 5 PM EST. Within business hours we generally respond within just a few hours, but please feel free to contact us at anytime. If you have any have any questions or

How can I reach out?

Support & Contact

What is a Subscription?

How do I reschedule my next Subscription refill?

How do I skip my next Subscription refill?

Can I edit how many items I receive in each subscription refill?

How can I edit what I receive in each Subscription refill?

Can I swap between subscription types?

How can I reactivate my subscription?

How do I cancel my Subscription?

How do I update my billing information?

How do I update my shipping address?

What Aroma will I get in my next subscription refill?

Account Management

How do I use my Bedside, Nursery or Large Room Humidifier?

How do I use my Portable Humidifier?

How do I clean my Bedside/Nursery Canopy Humidifier?

How do I clean my Canopy Large Room Humidifier?

How to clean the Canopy Portable Humidifier?

What kind of water should I use in my Humidifier?

Why won't my Humidifier turn off?

The Canopy Humidifier Filter

When should I change the filter on my Humidifier?

I'm seeing discoloration & colored spots on my Humidifier filter. What is this?

Where should I put my Canopy Humidifier?

What size room is the Canopy Humidifier designed to hydrate?

How long will my Humidifier run on a full tank?

Why don't I see any mist coming out of my Humidifier?

What is the optimal humidity level for my home?

What is the Humidifiers' power source?

What's the light I see inside the water tank?

What's the Difference between the Canopy Humidifiers?

What is an average run time of the Portable Humidifier?

Traveling with the Portable Humidifier

Does the Canopy Portable Humidifier have a filter?

The Canopy Humidifiers

How do I use my Diffuser?

How do I clean my Canopy Diffuser?

Can I reuse my Diffusions Wells and Aroma Pucks?

Can I use my own oils with the Canopy Diffuser?

How long will it take for the aroma to begin circulating around my room?

When should I use the Aroma Puck vs. Diffusion Well?

What is the Diffuser's power source?

The Canopy Diffuser

How do I use an Aroma Puck?

Information about the Canopy Aroma Oils

Are the Canopy Aroma Oils safe for everyone?

How do I use the fragrance oils with my unit?

The Canopy Aromas

What makes the Canopy Filtered Showerhead different?

How do I install the Canopy Filtered Showerhead?

How do I change the filter in the Canopy Filtered Showerhead?

How often should I change my Showerhead filter?

Will the Canopy Filtered Showerhead fit my shower?

What is the Showerhead filtering out?

What’s the white roll included in my order?

How's the water pressure?

How do I Diffuse Aroma Oils with the Canopy Filtered Showerhead?

The Canopy Showerhead Filter

The Canopy Filtered Showerhead

General Info

Do you ship internationally?

Do you ship to PO Boxes?

How long will my product take to ship after I order it?

How much does shipping cost?

How do I add a coupon to my order?

Can I purchase a gift card?

Do you offer discounts?

How does the referral program work?

How do I track my shipment?

What payment options are available?

Can I buy a Canopy Humidifier with my HSA/FSA?

What is Cynergy Wellness?

Payments & Shipping

What is Canopy's return policy?

My item arrived damaged. What should I do?

How do I cancel my order?

What is the status of my refund?

What is the best way to exchange my product?

Canopy Replacement Parts

Returns & Exchanges

Who should I reach out to for partnership opportunities?

How can I reach out?Updated a year ago